Return policy

Offoma.com Return Policy

Effective Date: 20/10/2024

At Offoma.com, we strive to provide high-quality products and exceptional service. If you are not entirely satisfied with your purchase, we are here to help. Below is our return policy, which outlines the conditions and steps for returning an item:

1. Eligibility for Returns

1.1. You can return items within 30 days of receipt.
1.2. To be eligible for a return:

  • The item must be unused and in the same condition you received it.
  • The item must be in its original packaging with all tags, labels, and accessories.
    1.3. Non-returnable items include:
  • Perishable goods (e.g., food, flowers).
  • Personal care items (e.g., toiletries, undergarments).
  • Customized or personalized products.
  • Clearance or final sale items.

2. Damaged or Defective Items

2.1. If your item arrives damaged or defective, please contact us within 7 days of receipt.
2.2. We will request photos of the damaged or defective product to process your return or replacement.

3. Return Process

3.1. To initiate a return, contact our customer service team at [Insert Email Address] or [Insert Phone Number].
3.2. Provide your order number, proof of purchase, and reason for the return.
3.3. Once approved, we will provide you with the return address and instructions.

4. Shipping Costs

4.1. Customers are responsible for return shipping costs unless:

  • The item is defective or damaged upon arrival.
  • You received the wrong item.
    4.2. We recommend using a trackable shipping service to ensure the safe return of your item.

5. Refunds

5.1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
5.2. Approved refunds will be processed within 7 business days and credited to your original payment method.
5.3. Shipping fees and handling charges are non-refundable.

6. Exchanges

6.1. If you wish to exchange an item for a different size, color, or variant, please contact us within 30 days of receipt.
6.2. Exchanges are subject to product availability.

7. Contact Us

If you have any questions or need assistance with your return, please reach out to us at:

Thank you for shopping with Offoma.com. Your satisfaction is our priority!